Danish Speaking Customer Service Advisor
Contract: Permanent
Salary: £27,000 + Performance Bonus
Location: Newport (Hybrid Working Available)
Start Date: ASAP
Are you a fluent Danish speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.
You’ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.
Key Responsibilities:
1. Responding to customer queries in both Danish and English via phone and email
2. Supporting the full lifecycle of claims, from information gathering to resolution
3. Maintaining accurate customer records and case notes in the system
4. Providing clear, empathetic, and professional communication at all times
5. Liaising with other departments to ensure smooth and timely customer support
6. Handling complaints in line with company policy
Candidate Requirements:
7. Fluency in both Danish and English (spoken and written)
8. Strong customer service skills with a desire to deliver excellent experiences
9. Ability to manage multiple tasks with accuracy and attention to detail
10. Confident communication and problem-solving skills
11. Previous experience in customer service or claims handling is an advantage, but not essential
12. Proactive, team-oriented approach with a willingness to learn
Benefits Include:
13. £27,000 base salary + performance-related bonus
14. 25 days’ annual leave (plus the option to buy/sell additional days)
15. 5% matched pension scheme
16. Private medical insurance and life cover
17. Employee assistance programme
18. Comprehensive training and career development support
19. Inclusive, international working environment
20. Wellbeing initiatives and regular team events
If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.