Job Title: Customer Service Coordinator Location: Essex Employment Type: On-site Start Date: Immediate About the Role A well-established construction company is seeking a Customer Service Coordinator to join its customer-focused team. This role is pivotal in supporting customers through their home-buying journey, ensuring a smooth experience and resolving any issues promptly. The position involves close coordination with contractors, technicians, and internal teams, while maintaining a strong focus on customer satisfaction. Key Responsibilities * Support customers throughout their new home purchase, ensuring a positive and seamless process. * Handle queries from members of the public affected by construction sites, providing clear and timely information. * Coordinate with contractors and technicians to resolve issues efficiently and minimise disruption. * Follow up with customers to confirm concerns are fully addressed, fostering trust and loyalty. * Manage challenging conversations with professionalism and empathy. Skills & Experience Required * 3–5 years of proven customer service experience, ideally in construction or housebuilding. * Strong organisational skills, capable of managing multiple cases at once. * Excellent communication and problem-solving abilities. * Proficiency in CRM systems to track and manage customer interactions. Desirable Skills * Experience in a fast-paced, customer-focused environment. * Knowledge of construction processes and common snagging issues. * Ability to mentor or guide junior colleagues. What’s on Offer * Salary: £30,000 – £35,000 (gross, annual) * 25 days annual leave * Private medical insurance or healthcare cash plan options * Annual bonus scheme * Pension scheme * Sharesave scheme * Life assurance and personal accident insurance * Cycle-to-work scheme