Omegro Business Unit: VBU - Worldwide Chain Stores Job Description: Responsibility for the day-to-day management of projects, including scope, schedule, finance, risk, quality and resourcing. You will ensure successful planning and management of customer projects across the globe delivering in line with business and customer expectations. In a bit more detail, you will; Develop comprehensive project plans, goals, and budgets, identifying required resources. Assemble, coordinate, and schedule project teams, assigning individual responsibilities and driving effective performance. Create project schedules and implement methods for measuring project results. Plan, organize, and oversee all project phases to ensure timely and budget-conscious completion. Resourcing and scheduling of projects to align with organizational priorities. Conduct project planning and evaluation to ensure alignment with business objectives. Manage and deliver customer communications throughout the project lifecycle. Obtain project sign-offs and ensure customer satisfaction across all stages of the project. Proven ability to identify and capitalize on revenue generation opportunities through effective project delivery. Proactively identify and address potential project challenges, escalating issues to the Program/Operations Manager when necessary. Manage risks and impacts on project timelines and budgets. Ensure all billable work is accurately accounted for during project execution. Communicate with customers in a clear, positive, and professional manner to foster trust and satisfaction. Measure and ensure customer satisfaction in project delivery and consultancy services. Create and manage Statements of Work (SoW) to clearly define project deliverables and scope. Implement change control processes and manage timesheet tracking. Leverage knowledge of business process tools to enhance project efficiency. Perform any other reasonable duties as required by management. Experience A Bachelor’s Degree in Business, Information Technology, or a related discipline with strong academic results. Project management certifications such as PMI or PRINCE2 (completed). A minimum of 5 years of experience in project management, professional services, or service delivery roles within the IT and supply chain sectors. Strong stakeholder management skills, with experience handling multiple implementations across diverse teams and geographies. Foundational knowledge of Business Analysis and Quality Assurance, with the ability to apply these skills in medium to business-critical project environments. The ability to understand and communicate complex technology issues to non-technical stakeholders. Demonstrated proficiency in project management tools and methodologies as defined by PMI, PRINCE2, or similar professional frameworks. Experience and exposure to Agile methodologies. Proven ability to effectively interface with senior management, project teams, third parties, and customers. Demonstrable passion for building and maintaining strong customer relationships. Willingness and ability to travel both nationally and internationally (up to 30-40%). Comfort in managing projects and customers across multiple geographies and time zones. Personal Attributes Exceptional analytical skills, with a track record of problem-solving and innovation. Excellent written and verbal communication skills, interpersonal and presentation abilities. Meticulous attention to detail, with the ability to adapt to changing circumstances. Proactive, hands-on approach, with a focus on delivery and outcomes. Excellent relationship-building skills with clients and team members. High ethical standards, trustworthiness, and personal integrity. Organized and committed to continuous learning and professional development. Understanding of supply chain operations and processes is a plus. High emotional intelligence, with the ability to motivate teams, negotiate effectively, and influence decisions.