Collections Manager
Red Recruitment is recruiting a Collections Manager to join our client who have a passion for driving team engagement, nurturing talent, and enhancing the customer experience while fostering client confidence and business growth.
This is a fantastic opportunity to lead and develop a team of Customer Support Advisors within a collections environment, ensuring the consistent delivery of exceptional customer service.
Benefits and Package for a Collections Manager:
Salary: £28,000 -£30,000 per Annum
Hours: Monday to Friday, 8am - 5:30pm
No Weekends
Contract Type: Permanent
Location: Banbury, On-Site
Start date: ASAP
Training and Development OpportunitiesKey Responsibilities of a Manager:
Lead and develop a team of Customer Support Advisors in a fast-paced collections environment to achieve high performance and service excellence.
Provide hands-on support to the team, actively assisting with collections activities when needed.
Conduct regular coaching and feedback sessions, including monthly 1-2-1s, to support individual and team development.
Ensure team members are equipped to handle escalations, with Team Leaders taking ownership of issue resolution.
Effectively manage change and adapt quickly to evolving business needs.
Monitor and improve team performance through relevant systems, ensuring resources are allocated efficiently.
Ensure adherence to health & safety, environmental, equal opportunities, and customer service standards.
Continuously challenge and refine existing processes to drive business efficiency and improve collections success rates.
Manage performance assessments and personal development plans to support employee growth.
Oversee absence management to maintain a high standard of service delivery.Key Skills and Experience of a Manager:
Must have proven experience in collections and customer success management.
Strong people management skills, including performance and absence management.
Ability to plan, prioritise, and manage workloads effectively.
Experience coaching and developing teams while achieving operational KPIs.
Comfortable being hands-on and actively assisting with team tasks, including collections calls and escalations.If you are interested in this position as a Collections Manager and have the relevant skills and attributes required, please apply now!
Red Recruitment (Agency)