Join Our Dynamic Team as a Contact Centre Team Manager!
Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Leader to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you.
About Us: Anglian is a leading player in the home improvement sector, known for our commitment to excellence in customer service. As we continue to expand, we are on the lookout for a Contact Centre Team Manager to join our dedicated team.
Key Responsibilities: As the Contact Centre Team Manager, you will be responsible for overseeing and leading a team of skilled customer service representatives, ensuring exceptional service delivery and customer satisfaction. Your key duties will include:
* Leading and motivating a team of call centre agents.
* Setting performance targets and KPIs for the team.
* Conducting regular coaching and training sessions to enhance team skills.
* Implementing effective communication strategies to foster a positive team culture.
* Analysing performance data to identify areas for improvement and implementing corrective measures.
* Collaborating with other departments to streamline processes and enhance overall customer experience.
Qualificat...