Job Description: Business Administration Assistant
Responsible to: Office Manager
Key Relationships: HR Manager, Registered Manager, Service Managers, Team Leaders, Managing Director
Purpose of role: ID Support / FSO provides services for adults with a learning disability, physical disability, autistic spectrum conditions, mental health and / or challenging behaviour.
You will support with the further development and implementation of office procedures, ensuring processes and duties in the office flow efficiently and effectively and support the organisations compliance and regulatory requirements.
Location: Head Office (North Tyneside). Travel to services may be required.
Key Criteria:
* You will have prior office administration experience
* You will have a proven track record in contributing to continuous improvement across office functions
* You will have IT skills and systems experience
* You will have good communication skills both verbal and written and be comfortable working in a fast-paced organisation that is continually evolving and striving to improve its service offering
Administrator Job Duties:
* Embedding the values of the organisations culture
* Health and Social Care compliance related tasks
* Reception duties, including answering incoming calls and scheduling appointments
* Follow up on phone calls and contacts as appropriate
* Greeting Visitors and offering refreshments
* Answer general emails and postal correspondence with customers and suppliers
* Manage post and log
* Develop and embed filing and archiving systems
* Type letters / meeting notes / photocopying / shredding
* Managing confidential data
* Audit and arrange Personnel files, ensuring they meet regulatory requirements
* Support in organising induction for new staff
* Process and monitor petty cash
* File expenses claim after authorisation
* Attend meetings as required and produce accurate minutes
* Input and retrieve data from electronic management systems
* Support service managers functions, including support with service administration
* Pre-recruitment checks - chase/verify references
* Focused tasks depending on the needs of the organisation
The key areas above represent the functions of the role. From time to time you may be asked to undertake any other reasonable tasks assigned.
Skills:
* Professional Telephone Manner
* Excellent Customer Care Skills
* Ability to Maintain Strict Confidentiality
* Ability to Prioritise Effectively
* Keen Attention to Detail
* Ability to Work Well Under Pressure
* Excellent Time Management Skills
* Excellent and Accurate Data Entry Skills
* Positive Attitude
* Reliable and Dependable
Job Type: Full-time
Pay: £13.75 per hour
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
* Referral programme
Experience:
* Administrative: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person