Service Retention Executive – Lloyd Motor Group
Based at our Lloyd BMW/MINI/BYD retailers in Blackpool, the Service Retention Executive is responsible for maintaining and growing customer loyalty within the service department. You will proactively engage with customers to manage service bookings, promote aftersales products, and ensure an exceptional ownership experience across BMW, MINI, and BYD vehicles.
Salary & Hours
Basic Salary with an OTE of £32,000. Hours: Monday – Friday 08:30 – 17:30, working 1 in 4 Saturdays 08:30 – 13:00.
Responsibilities
* Proactively utilise iLloyd, Dealer Management, and manufacturer systems to contact customers due for service, MOT, or vehicle updates, reviewing EVHC records to follow up on any outstanding or deferred work.
* Apply a strong understanding of customer needs to confidently guide them towards the products or services that best suit their requirements.
* Promote Service Plans and aftermarket products to both returning and new service customers as a key retention and loyalty tool.
* Support the Service Manager and wider team in achieving departmental and manufacturer objectives and targets.
* Collaborate with colleagues to actively promote our full range of services, identifying opportunities to grow business and enhance the customer experience.
Benefits
* 33 days of annual leave, inclusive of bank holidays.
* Cycle to work scheme.
* Free flu jabs.
* Internal and manufacturer training.
About Lloyd Motor Group
Founded in 1976, Lloyd Motor Group is one of the UK's largest family‑run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands such as BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we pride ourselves on exceptional customer service delivered with a professional yet personal touch.
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