Job Description
Join our team and you’ll be responsible for working on the debtors ledger to maximise the collection of outstanding debt against monthly targets. Working in thefinance department, you will be enforcing payment terms in a high paced, targeted driven environment, to achieve results whilst minimising rolling debt and maintaining customer satisfaction.. You will play a vital role as we reimagine the labour market to make it work for everybody.
Some of your responsibilities:
1. Chase outstanding debt via phone & email, focusing on obtaining payment whilst maintaining a high standard of customer satisfaction.
2. Ensuring collection notes are maintained on the customer account in the collections system.
3. General credit control administration tasks, including but not limited to; providing copy invoices, account reconciliation, adding PO’s, prepare refund paperwork, manage accounts receivable Inbox, maintaining customer standing data and processing credit notes/rebills and clawbacks.
4. Manage queries end to end, including contract cancellation, rebills & credit notes.
5. Communicate with the sales teams and client to resolve queries to achieve payment and minimise debt write off.
Qualifications
6. A proven track record in a high-volume collections’ environment.
7. Excellent organisational skills, logical approach with good attention to detail and the ability to work to tight deadlines.
8. Excellent communication skills and professional approach to all customers, internal and external
9. Ability to work in a high call volume & targeted environment.
10. A self-starter with the ability to prioritise own workload.
11. Good Word and Excel skills essential
Additional Information
We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer:
12. 29 days holiday allowance + bank holidays
13. Private medical and dental healthcare
14. Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)
15. 24/7 Employee Assistance Programme
16. Life Assurance Cover
17. Cycle to work scheme
18. Hybrid working model (3 days working from the office)
19. Volunteering days
20. and you can bring your dog to the office on Wednesdays and Fridays!
Our commitment
Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.
As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally, including:
21. Armed Forces Covenant: Silver Award, Employer Recognition Scheme
22. EcoVadis: Bronze Award
23. Fertility Friendly Employer, accredited by Fertility Matters at Work
24. RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024
25. Stonewall: Gold Award
26. Stonewall: Top 100 Workplace Equality Index (85)