Job overview
Woodbank is a psychiatric intensive care unit for females aged 18 - 65. The unit provides support to women experiencing serious mental illness, such as psychosis and severe mood disorders.
The post holder will be required to provide high quality administrative support to the unit, ensuring high standards are maintained at all times and work is produced effectively and efficiently.
The post holder will be required to use independent judgement, sensitivity and discretion to carry out specified duties.
Main duties of the job
Providing efficient general secretarial and administrative support to the Unit Manager, Clinical Services Manager, Occupational Therapists and Nursing team.
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
* Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
* Flexible working opportunities to support your work/life balance
* Access to Continued Professional Development
* Involvement in improvement and research activities
* Health and Wellbeing activities and access to an excellent staff wellbeing service
* Access to staff discounts across retail, leisure and travel
Detailed job description and main responsibilities
To provide efficient general secretarial and administrative assistance to the Unit Manager, Clinical Services Manager, Occupational Therapist and their teams.
Liaising with other members of staff on site, including maintenance and estates departments, GPs, patients and their relatives, and other relevant agencies, eg social services, probation, courts, prisons, police and solicitors.
Collect, collate, input and extract data/info from NHS systems as directed by Unit Manager/Admin Manager (Paris, EASY, ESR).
Order stock and non stock items for the unit.
Input data onto Paris system with regards to admissions, discharges, AWOL, home leave, transfers and return to the ward.
Responsible for the safe storage of data and information in accordance with Trust policies ensuring guidelines regarding confidentiality, disclosure of information and data protection are observed at all times.
Maintain administrative systems set up to ensure an organised and efficient working environment for staff.
To work as an integral part of the unit staff team.
Developing and maintaining an efficient and effective filing system as required.
Creation and formatting of documents including databases, daily paperwork, this includes regular housekeeping of documentation used on the unit.
Dealing with telephone enquiries in a diplomatic and sensitive way, following these through with the relevant member of staff in an appropriate and tactful manner.
Control and maintenance of health records in accordance with the Trust's record management policy and ensuring all are electronically tracked to the current location.
To be responsible for the maintenance and security of a all manual and electronic filing systems.
Co-operate fully in the introduction of new technology and new methods of working, as appropriate to the work of Unit Administrator, including self development, to continuously update knowledge of new trends.
To safeguard, at all times, privacy of information relating to patients and staff alike, ensuring that an efficient, courteous service is offered to all service users and that confidentiality is strictly maintained.
To work as an integral part of the RHS administration team as directed by the Admin Lead/Manager.
To participate in the RHS Admin Forum.
To participate in My Yearly Conversation reviews, undertaking management supervision and ensuring completion of mandatory training.
To abide by all relevant Trust policies and procedures.
Any other duties as required by the Trust.
Person specification
Education/Qualifications
Essential criteria
* GCSE in English and maths or equivalent
* NVQ 3 or equivalent experience
Desirable criteria
* Typing/word processing qualification
* ECDL or equivalent experience
Experience
Essential criteria
* Working experience of Microsoft software
Desirable criteria
* Experience of using electronic systems
* Previous clerical experience
* Ability to accurately input data
* Note taking/making notes experience
Knowledge
Essential criteria
* Office procedures and systems
* Understanding the importance of maintaining confidentiality of both service users and staff
Skills and Abilities
Essential criteria
* Ability to communicate effectively with all levels of Trust staff and external agencies
* Good keyboard skills
* Ability to prioritise workload effectively
* Good organisational skills
* Good written, verbal and interpersonal communication skills
* Ability to work as a team member and individually
* Contentious and able to prioritise work to meet deadlines
Desirable criteria
* Working with databases and generating reports
📝 Application support - We recommend tailoring your application to each role you apply for, particularly your supporting information. This gives you the best chance of success. Your supporting information should clearly explain, with examples, how your skills and experience meet the essential and desirable criteria for the role.
We understand that some candidates may use AI tools to help prepare their application. This is not restricted, however, any AI support should only be used to enhance your own writing and must reflect your genuine skills and experience. You will be asked to talk about your application at interview. Applications that contain false or misleading information may be removed from the recruitment process.
We also offer virtual application support sessions each month, where you will learn some hints and tips to support you in completing your application form. To secure your place, and to find out more visit the on our website.
🌍 Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the
📬 After You Apply - Once your application is submitted, you’ll receive updates via email. Shortlisting is based on how well you meet the criteria outlined in the person specification. Only shortlisted candidates will be invited to interview, and invitations will be sent by email.
✅ If You're Offered the Role - If successful, the hiring manager will contact you directly with a verbal offer. They will then notify the Recruitment Team and submit the necessary paperwork. You’ll receive a formal conditional offer via email
🔍 Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with. These include:
* Identity verification
* Right to work check
* Disclosure and barring service (DBS)/Criminal record check (dependent on role)
* Professional registration and/or qualification check
* Occupational health assessment
* Employment history and reference validation
All applicants external to Pennine Care NHS Foundation Trust will be required to provide their to cover the most recent three years employment. This information will used to validate employment history and references.
If you require sponsorship, we will assess your eligibility based on current If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.
🚀 Once Checks Are Complete -
The Recruitment Team will coordinate with you and the hiring manager to confirm a start date. You’ll be booked onto a Trust Welcome Session and receive your Pennine Care NHS Terms and Conditions.
📣 Additional Information -
We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.
If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.
If you need reasonable adjustments during the recruitment process, please contact us on 0161 716 3181 as early as possible so we can support you.
Please note:
* We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.
* We may close this vacancy early if we receive a high volume of applications. If you have a disability or long‑term health condition and need extra time or adjustments to complete your application, please contact us as soon as possible. We will ensure you are not disadvantaged where a reasonable adjustment is appropriate.
If you have problems applying, contact
Address
Pennine Care NHS Foundation Trust
225 Old Street
225 Old Street
OL6 7SR
Telephone
01617163181