Posted: 17 June
The role
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Service Delivery Manager
Kingsmead Office, London
GBP 47,319 per year
40 hours per week
Temporary position for up to 12 months
We have an opportunity for a Service Delivery Manager to join our team based in London. Key responsibilities includethe effective management of the caretakers and grounds maintenance staff, to ensure that the correct level of suitably trained and experienced resources are available on:site to meet the requirements of the associated statutory legislation such as Building Safety and compliance requirements at all times. Effective resource and workload planning, quality assurance through regular audits, and maintaining documented records.
The ideal candidate will have experience of working to deadlines, prioritising workloads, be IT competent and possess strong leadership skills with a solid understanding of multi:trade activities and health and safety standards.
The role of Service Delivery Manager
will include:
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Overseeing the cleaning and grounds maintenance of properties, ensuring they are carried out to a high standard
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Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
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Maintaining compliance for health and safety, ensuring this is promoted and adhered to
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Handling complaints and breakdowns in service to meet customer expectations
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Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
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Building relationships with internal and external stakeholders and ensure the customer is our main focus
Skills and experiences:
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To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to ILM membership (The Institute of Leadership), NVQ Level 3 in any trade or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
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Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
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Working knowledge of the application of Health and Safety legislation
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Proven experience of working to deadlines and prioritising workloads
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Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
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This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
About us
We provide in:house repairs and maintenance for a wide range of properties, as part of a not:for:profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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25 days annual leave plus public holidays (pro rata)
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