Are you ready to make a positive impact in the micro-mobility industry? Join our dynamic team as a Fleet Generalist (Street Patroller) and be a vital part of enhancing urban transportation experiences!
Position: Fleet Generalist (Street Patroller)
Contract Type: Temporary
Hourly Rate: £12.83
Contract Length: 2 months
Working Pattern: Monday to Friday 9am - 5pm
About the Role:
As a Fleet Generalist, you will be the heartbeat of our operations, working directly with our riders to ensure a seamless experience. This is a fantastic opportunity to gain hands-on experience in the field while collaborating with various teams to drive improvements and promote our services.
Key Responsibilities:
* Validate parking areas throughout the city to ensure optimal space utilisation.
* Patrol on a bike to repark our bikes and maintain a neat, tidy environment.
* Conduct in-field quality checks, identifying and flagging any damaged bikes.
* Provide valuable feedback to the city success team regarding current and potential parking locations.
* Assist in recovering lost and missing bikes, helping to keep our fleet on the move.
* Report any instances of user misconduct, such as riding on pavements.
* Engage in marketing events and promote our services, assisting riders with inquiries about creating accounts and safely riding.
Who You Are:
* You possess professional working proficiency in English (spoken and written).
* Customer service is your forte, and you have an approachable nature.
* You can navigate communication with multiple stakeholders simultaneously.
* Problem-solving is second nature to you, and you always seek to enhance processes.
* You understand the bigger picture and strive to recommend improvements.
Why Join Us?
* Empowerment: We believe in empowering our employees to learn and grow across various departments, helping you become a well-rounded team member.
* Team Collaboration: You'll work closely with diverse teams, gaining insight into how operations scale across different functions.
* Impactful Work: Your efforts will directly contribute to improving the urban mobility experience for our riders.