Housing Business Support Supervisor
Location: Lyndhurst (Hybrid - min. 50% office-based)
Salary: £35,646 per annum, pro rata (£18.48/hour)
Contract: Temporary (Fixed Term until 31st December 2026)
Hours: Monday-Friday (Covering service hours 08:00-17:15)
The Role
We are looking for a proactive supervisor to lead the Housing Business Support Administrative team. You will ensure high standards of service delivery while supporting the wider Housing Resident Services team during a busy 9‑month period.
Key Responsibilities
* Manage and develop a team of up to 3 Business Support Officers.
* Leading evidence gathering, creating timelines, and drafting responses.
* Triage damp, mould, and disrepair reports to prioritise repairs.
* Act as a Data Protection lead, handling FOI and Subject Access Requests.
* Provide support to the Customer Service and Operational Planning teams, including handling telephone, web, and email enquiries during peak periods.
What You'll Need
* Education: A‑Level or equivalent (Essential); NVQ Level 3 in Business (Desirable).
* Experience: Proven track record in office administration and team supervision.
* Skills: Proficiency in Microsoft Office (Excel/Word) and experience with complaint management.
* Attributes: Highly flexible, able to multitask in a fast‑paced environment, and a strong communicator.
To be considered for this role please click “apply” and submit a copy of your up-to-date CV.
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