We’re supporting a growing organisation looking to strengthen its IT support capability with an experienced engineer who thrives in a fast-paced, user-focused environment.
What you’ll be doing:
* Acting as the first point of contact for IT support across the business
* Troubleshooting hardware, software, and system issues across 1st & 2nd line
* Managing incoming tickets, calls, and service requests with a structured approach
* Escalating complex incidents to specialist teams where required
* Monitoring systems to ensure performance, uptime, and reliability
* Maintaining accurate documentation across ticketing platforms
* Supporting end users with guidance, training, and best practice usage
* Contributing to continuous improvement of IT service delivery
What we’re looking for:
* Proven experience within IT support / service desk environments
* Strong working knowledge of Windows environments (desktop & server)
* Exposure to Active Directory and Microsoft 365 administration
* Confident troubleshooting across networks (TCP/IP, DNS, DHCP, VPN)
* Experience supporting end-user hardware (laptops, desktops, peripherals)
* Familiarity with ticketing systems and remote support tools
* Clear communicator with a customer-first mindset
* Able to prioritise and manage multiple issues effectively
* Experience with enterprise applications and cloud-based tooling
* IT certifications (e.g. ITIL, CompTIA, Microsoft)
Fluent French is required, unfortunately candidates without professional level French won\'t be considered.
For more information, or to apply, please contact Kieran Wilson
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