Reception Manager : Prestigious Hospitality Group
Location: London, United Kingdom
Salary: £55,000 – £60,000 per year
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We’re looking for a Reception Manager who lives and breathes guest interaction. This isn’t just about running a desk; it’s about managing front‑of‑house operations, ensuring a seamless guest experience, and acting as the ambassador for the business. You’ll be visible, hands‑on, and the face of hospitality for every guest who walks through the door.
Key Responsibilities
* Lead the reception team with energy and confidence, ensuring smooth day‑to‑day operations.
* Be on the floor: greeting guests, touching tables, and resolving issues in the moment.
* Recruit, train, and develop a motivated reception team.
* Maintain high standards of service, communication, and the overall guest journey.
* Manage reservations, seating and guest flow with precision and care.
* Champion innovation and constantly seek ways to enhance the guest experience.
Ideal Candidate
* A natural host: warm, personable, and always guest‑first.
* Proven experience as a Reception Manager (or similar) in a high‑volume, premium dining environment.
* Hands‑on leadership style: present on the floor, not hidden in the office.
* Strong communicator with excellent organisational skills.
* Skilled in managing large teams and motivating individuals.
* Super user of OpenTable, SevenRooms, or TripleSeat.
* Ambitious and excited to grow with a leading hospitality group.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Management and Manufacturing
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