Care & Support Manager
Beighton, Sheffield
Salary: £34,754 - 36,583
The Care & Support Manager is pivotal to the success of our scheme in Sheffield. You will be responsible for leading a supported living service for people with complex and enduring mental health conditions. The purpose of the service is to equip customers with independent living skills that they may have lost as a result of their illness. Each customer has unique support needs and the service prides itself for providing person centred care, and promoting choice and control, so that customers can fulfil their potential and lead full and happy lives.
Overall Key Responsibilities & Outcomes
You will be responsible for:
· day to day running of the service.
· providing an excellent level of customer service and ensuring that all regulatory, contractual and quality commitments are met to a high standard.
· recruit, induct, develop and manage the performance of staff to deliver cohesive, high performing teams, which consistently achieve performance targets.
· support the Operation Manager to manage service income and expenditure budgets effectively.
· assist with the monitoring, management and reporting on performance and risk, taking appropriate action to deliver compliance with quality standards, business targets, contractual and regulatory frameworks.
· support the development of the services, raising the profile of MTVH Support.
This is a demanding and full-time role, with a requirement to participate in On Call duties.
What you`ll need to succeed
To be successful in the role, essential criteria is:
· previous experience of working with vulnerable adults, preferably those who live with mental health conditions.
· experience of dynamic risk assessment and partnership working
· Line management and leadership experience.
You will be able to influence the future success of our business and your development. We are therefore seeking individuals with drive and ambition to deliver excellence and support the winning of future business.
Your application will be assessed on evidence of the above requirements.
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.
We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.
We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.
In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.
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