Overview
Contract: Permanent
Location: Hybrid Working (Head Office: in Quorum Business Park, Newcastle upon Tyne
This is a hybrid working role, so you’ll need to be able to work from our Head Office a minimum of once a week and Training is full time on site (7 weeks).
Hours per week: 37
Salary: Starting at £24,727 progressing to £26,154 when fully competent in the role
About the role
Do you have excellent customer service skills?
Do you want to work as part of a dedicated and engaged team?
We’re excited to be looking for Customer Support Advisors to join our Customer Support team.
The Customer Support Advisor is a critical role, supporting our centres and learners through inbound contact using phone, email, and live-chat channels. We're proud of the service that we offer to our customers, and are looking for individuals who are passionate about, and have experience of delivering, excellent customer service.
You’ll assist NCFE in driving outstanding levels of customer service to all our customers and stakeholders by answering enquiries, providing product information and responding to enquiries.
This role will be responsible for actively engaging with customers to provide them with first class customer support, assistance and technical advice, including general enquiries and administration support.
The position requires a professional attitude and commitment to achieving business objectives. Our team are service experts with a wide knowledge of the business and the education market, they are driven by delivering exceptional service to our customers as well as identifying and following up new business opportunities to generate additional revenue.
We’d love to hear from you if you offer the following:
1. Excellent telephone manner; written and oral communication skills, including good grammar and spelling as well as interpersonal skills
2. Experience of working within a customer service role (this might include telephone, email, face to face and/or webchat service)
3. Demonstrable skills and knowledge of MS office (or similar IT systems)
4. Ability to work under pressure within a fast-paced environment
5. Goal orientated and self-starter attitude
6. Ability to work under minimal supervision
Feeling inspired? Read the full to find out more.
What will we offer you in return?
Below are just some of the fantastic benefits we’ll offer you to support you both professionally and personally. You can also visit our Benefits page which covers financial, physical and mental health support, time off and your development.
7. Annual leave starting at 25 days and increasing up to 30 days with length of service
8. 8 bank holidays and an additional 3 days off during the Christmas closure
9. YOU celebration day to celebrate your birthday or another life event
10. YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing
11. Learning and Wellbeing fund of up to £200 per year
12. £400 towards any NCFE accredited qualifications per year
13. Up to 20 Volunteering hours per year
14. Flexible working culture with a hybrid working approach
15. Early finish on a Friday at 4:30pm to start your weekend early
16. Health cash plan through Westfield to claim towards health costs such as dental and optical
17. Tech and Home scheme with savings at Currys and IKEA
18. Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling
19. Pension of up to 9% employer contribution when you contribute 3%
20. Death in service payment worth 4 x your salary
In addition to our benefits package, Our Colleague Experience Charter sets out the unique experience you can expect when working at NCFE, to enable a thriving, engaged culture. You can find out more about our and .