🚀 Service Team Manager – JD Catering Equipment Solutions Ltd | Dereham, East Anglia
JD Catering Equipment Solutions Ltd is looking for a Service Team Manager to lead our team of engineers and deliver exceptional service to clients across East Anglia. If you’re a hands-on leader who thrives on organising, motivating, and driving results in a fast-paced environment, this could be your next role!
What You’ll Do:
✅ Lead and manage our service engineers – scheduling, performance, and development
✅ Ensure timely, high-quality repairs, maintenance, and installations
✅ Be the main point of contact for key clients – resolving issues and building relationships
✅ Manage service contracts, warranties, and SLAs, supporting business growth
✅ Track KPIs and implement process improvements to boost efficiency and satisfaction
What We’re Looking For:
* Experience in service management or senior service coordination (commercial catering/technical field)
* Strong leadership, organisational, and planning skills
* Excellent communication and client-facing abilities
* Bonus: Technical knowledge of catering equipment, gas, refrigeration, or electrical systems
What We Offer:
💷 Competitive salary
🚗 Company vehicle or mileage allowance
📱 Mobile phone & laptop
💊 Private health insurance
🎓 Training & professional development opportunities
🏖 21 days annual leave + bank holidays
💪 Friendly, supportive, and growing team environment
Take charge of service excellence – apply today and lead our team to deliver the very best in catering equipment service!