Overview
Relief Security Officer role at Mitie Cleaning & Hygiene Services. Location: Rochester. Pay rate: £12.95.
Responsibilities
* To protect our customer's property, people and/or assets by providing security services to National Grid Grain in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
* Delivering results that meet and/or exceed the Key Performance Indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self-development.
* Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
* To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
* Comply with legal obligations and safety requirements of the role. Follow instructions and procedures appropriately without unnecessarily challenging authority. Work in a systematic, methodical and orderly way.
* Maintain professional conduct in the face of difficult situations and challenging customers. Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and National Grid Grain LNG. Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). Call emergency services and Communication Centre to report all incidents when required.
* Deliver results that meet the customer's requirements and expectations and focus on the customer's needs. Wear the uniform provided correctly at all times, ensuring all items are clean and pressed. Maintain an excellent level of personal grooming and hygiene.
* Work with people, show understanding of others and adapt to the team to build team spirit. Maintain a helpful, courteous approach to team members, customer's staff and the general public to uphold a highly professional image.
Requirements & Qualifications
* Compliance with Industry and Statutory Legislation; you are required to hold a front-line licence in Security Guarding or Door Supervision, to be worn at all times while duties are performed.
* Customer requires a CCTV PSS SIA Licence. Additional courses may be contractually required.
* Look out for, and immediately report, any Health & Safety hazards or potential hazards on site.
* Renew your licence 16 weeks before expiry.
Benefits
* Market-leading flexible benefits platform with choices for personalised benefits (dental insurance, dining cards, technology product purchases, and more).
* Virtual GP for you and your household; financial wellbeing support via Salary Finance with options to access earned pay before payday for a small fee.
* High street discounts, cycle-to-work scheme, life cover, save-as-you-earn, and Mitie Matching Share Plan.
* Recognitions through Mitie Stars with monthly cash prizes and a potential top prize of £10,000 at year-end.
We are committed to inclusive recruitment. If you require reasonable adjustments during the recruitment process, please let us know by emailing us.
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