This is the occasion you have been waiting for!
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow
Annual Salary of £25,956.
A WORLD OF REWARDS
1. Uniform provided and laundered
2. Free and healthy meals when on duty
3. Grow your Career !
4. Personal Development programmes designed to support you at every step of your career
5. A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ()
6. Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
7. Team Member Referral Program
8. High street discounts: with Perks at Work
9. Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
10. Discounted dental and health cover
11. Discounted Car Parking
12. Up to 4 weeks temporary accommodation if relocatingat a discounted rate
13. Modern and inclusive Team Member’s areas
A Conference and Banquet Floor Manager is responsible for managing all Conference and Banquet floor operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met.
What will I be doing?
As a Conference and Banquet Floor Manager, you will be responsible for managing all Conference and Banquet floor operations to deliver an excellent Guest and Member experience. A Conference and Banquet Floor Manager will also be required to optimise sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
14. Manage all Conference and Banqueting floor operations
15. Maintain exceptional levels of customer service
16. Ensure compliance of brand standards
17. Evaluate guest satisfaction levels with a focus on continuous improvement
18. Awareness of trends and propose ideas to build the range and quality of Conference and Banquet
19. Optimise sales and contain costs, identifying any areas for action
20. Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
21. Ensure staffing levels cover business demands
22. Ensure that training is carried out on an ongoing basis
23. Ensure communication meetings are conducted and post-meeting minutes generated
24. Manage staff performance issues in compliance with company policies and procedures
25. Recruit, manage, train and develop the Front Office team
26. Assist other departments wherever necessary
What are we looking for?
A Conference and Banquet Floor Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
27. Strong knowledge of hotel/leisure/service sector
28. Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
29. Exceptional communication skills
30. Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
31. Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar
32. Degree or diploma in Hotel Management or equivalent
33. Passion for delivering exceptional levels of guest service
MEANINGFUL BENEFITS FOR YOUR CAREER & WELL-BEING
We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams: Best-in-Class PTO
Go Hilton Travel Discount Program
Hotel rates as low as $40/night! Health & Welfare Benefit Plans Debt-Free Education Retirement Savings Program Employee Stock Purchase Plan Mental Wellness Support
Flexible Schedules Access to your pay when you need it
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