Job Title: Customer Service Executive
Location: Insert Location
Salary: £26,000 £28,000 (DOE)
Hours: Monday to Friday, 8:00am 5:00pm (1-hour lunch break)
The Opportunity
Matthew James Recruitment is working in partnership with a well-established and fast‑paced warehouse and logistics organisation to recruit a Customer Service Executive.
This is an excellent opportunity for an experienced customer service professional who thrives in a high‑volume, operational environment and enjoys being the key link between customers, warehouse operations, and transport teams.
You will play a pivotal role in ensuring orders are processed accurately, delivery expectations are managed effectively, and service levels are maintained in line with internal KPIs.
Key Responsibilities
* Acting as the primary point of contact for customer queries via phone and email
* Managing order processing from receipt through to delivery confirmation
* Liaising closely with warehouse and transport teams to ensure timely dispatch
* Monitoring delivery schedules and proactively resolving service issues
* Investigating and resolving complaints, discrepancies, and POD queries
* Updating internal CRM/ERP systems with accurate, real‑time information
* Supporting account managers with reporting and customer updates
* Maintaining high service levels in line with agreed SLAs
About You
* Previous experience within a customer service role in logistics, warehousing, or supply chain (highly desirable)
* Confident managing multiple priorities in a fast‑paced operational setting
* Strong communication skills with the ability to build rapport with customers and internal teams
* Highly organised with excellent attention to detail
* IT literate (experience using CRM/ERP systems preferred)
* Proactive, solutions‑focused mindset
What s On Offer
* Salary between £26,000 £29,000 depending on experience
* Stable Monday Friday working hours (8am 5pm, 1‑hour lunch)
* Opportunity to join a growing and reputable logistics business
* Supportive team environment with progression potential
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