Customer Service Executive
Edinburgh
£28,000-£30,000
Brightwork are supporting an established and growing operations-led business is looking to add a Customer Service Executive to its account team. This role is ideal for someone who enjoys being the day-to-day point of contact for clients, thrives in a fast-moving environment and takes pride in delivering a high standard of service.
You’ll work closely with a portfolio of clients, coordinating requests, managing timelines and ensuring work is delivered accurately and on time across a number of internal teams.
The Role
This is a hands-on, relationship-driven role where no two days are quite the same. You’ll be responsible for managing ongoing client activity once work is live, ensuring communication is clear, expectations are managed, and issues are resolved quickly.
Responsibilities
* Acting as the primary day-to-day contact for assigned client accounts
* Handling incoming requests, updates and changes efficiently and professionally
* Coordinating activity across internal functions such as operations, production, logistics and compliance
* Tracking orders, schedules and deliverables to ensure deadlines are met
* Keeping clients informed of progress and proactively flagging any risks or delays
* Managing documentation, approvals and general account administration
* Building strong working relationships with both clients and internal stakeholders
About You
This role would suit someone with experience in a client-facing or account-handling position within a structured, operational environment.
The ideal person will have
* Experience in client services, account coordination, customer success or customer operations
* Exposure to fast-paced industries
* Strong organisational skills and the ability to manage multiple clients or tasks at once
* A calm, professional communication style and confidence speaking with external stakeholders
* Attention to detail and pride in getting things right first time
* A proactive mindset and the ability to spot issues before they become problems
Why Apply?
* Join a growing business where client experience genuinely matters
* Work in a collaborative team with clear processes and support
* Gain exposure to complex, end-to-end operational workflows
* Competitive salary and clear progression opportunities as the business continues to scale
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