Employer University Hospitals Dorset NHS Foundation Trust Employer type NHS Site Royal Bournemouth Hospital Town Castle Ln E, Bournemouth Salary £24,465 pa pr Salary period Yearly Closing 31/08/2025 23:59
Band 2
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.
Job overview
We are looking for a friendly and professional Main Receptionist to join our team. As the first point of contact for patients, visitors, and staff, you’ll create a welcoming and calm environment. You’ll need to be a good communicator and enjoy helping others.
You’ll also work with volunteers to provide accurate information quickly, ensuring a smooth experience for everyone. You’ll need to be kind, non-judgmental, and have a positive attitude when dealing with all types of people.
You should be able to work on your own and with other teams nearby. You’ll need to use your initiative when things are quieter. Being comfortable with computers is important, but full training on the IT systems we use will be provided.
As our reception team works 7 days a week, you’ll need to be flexible and help cover shifts when needed.
Main duties of the job
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
Detailed job description and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person specification
Skills
* Computer and keyboard skills
* Confidence in working with members of the public/patients and staff
* Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
* Good communication skills, in person, via telephone and written
Experience
* Experience of clerical duties in office/admin environment or customer service
* Experience of working in a hospital or on a reception and/or dealing with customers/range of different people
Knowledge
* Understand and able to maintain confidentiality
* Clear understanding of Information Governance and importance it plays within Healthcare setting
Qualifications
* Computer skills gained through experience
* Knowledge of eCAMIS, email, Word and other IT basic software
Please note:
Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.
This advert may be closed early if sufficient applications are received.
COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.
Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.
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