Overview
Excellent opportunity for an IT 1st/2nd Line Support Analyst to join a global manufacturing organisation providing 1st and 2nd line support on an initial 6-month contract - £150 per day (INSIDE IR35).
Please note this role requires an immediate starter. The role is based in East Kilbride, with occasional travel to another central Scotland site.
What you will do
In this role, you will be a key part of the UK IT Service Desk, supporting over circa 300 users locally and assisting with remote support for an additional 60 users in Asia. You will provide 1st line help desk support, manage hardware and software rollouts, troubleshoot application and hardware issues, and contribute to infrastructure and modernisation projects.
Key Responsibilities
* Provide 1st and 2nd line support across desktop, laptop, server, and printer systems
* Administer Microsoft 365 and Windows 11 environments
* Perform patching and support for various business applications
* Manage IT peripherals and printer systems across multiple UK sites
* Register and manage change requests and trouble tickets
* Participate in IT projects focused on system modernisation
What you will bring
* Degree in an IT-related discipline
* Minimum of 2 years in a similar role
* Strong technical knowledge and analytical skills
* Familiarity with Microsoft applications and general IT infrastructure
* Track record of troubleshooting issues
* Excellent communication and customer facing skills
* Ability to think outside the box, prioritise effectively, and take ownership of issues
* Previous experience working in a manufacturing organisation
Additional Info
* Hours: 8am – 4pm (with occasional out-of-hours work)
* Location: East Kilbride (with travel to another central Scotland site)
* Requirements: Clean driving licence and access to own vehicle
Seniority level
* Associate
Employment type
* Contract
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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