* Full Time
* Maidenhead, Berkshire
* Posted 1 week ago
* £30,193 - £34,104 per year
* Closes: 3 May 2026
About Us
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London, expanding business sectors, and being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse. It continues to rise to the challenge as an important community.
The Role
As part of the wider Revenues and Benefits Service you will play a key role in providing a high‑quality service to residents who need financial assistance with their rental liability and/or Council Tax.
Your Role Will Involve
* Accurately and effectively process Housing Benefit and Council Tax Support using the Capita Academy processing system and Civica document management system.
* Administer Housing Benefit and Council Tax Support.
* Handle applications for discretionary housing payments.
What We Are Looking For
* Proven skills and experience in a customer‑facing environment, with the ability to meet demanding performance targets.
* Knowledge of Housing Benefit and Council Tax Support.
* Excellent written and verbal communication skills and the ability to manage workload.
* Ability to work accurately and within tight deadlines, both independently and as part of a team.
* Keep up to date with relevant legislative changes.
* Conscientious attitude and attention to detail.
* Remain calm and focused under pressure.
* Enthusiastic about delivering results.
* Flexible approach to accommodate changing priorities.
What We Offer
* 32 days annual leave
* Flexible working including a hybrid working pattern.
* Generous Local Government Pension scheme including life cover (3 times annual salary) and an Additional Voluntary Contribution (AVC) scheme.
* Free employee parking close to the office.
* Give As You Earn scheme.
* Instant Reward Scheme to recognise and reward innovative achievement.
* Employee Assistance Programme providing counselling, advice and information.
* Access to discounts and deals with retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
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