Better places, thriving communities.
Guest Services Mobile Support Receptionist
This role covers the geographical location from Cardiff - London
Monday - Friday, hours vary from -
Part time 24 hours a week but flexibility and overtime is required for this role.
This is a mobile support role and does require you to have a valid driving license with access to a car.The ultimate goal of the Mobile Support Receptionist is to own the Reception Area and manage the access of all visitors and contractors in accordance with the Client's defined processes.To conduct oneself in a warm, professional and engaging manner and deliver The Signature brand standard service that exceeds expectations and creates a memorable experience for all building users (visitors and colleagues). To be an active and contributing member of the Guest Services team, ready to step in and support any area at any time and go above and beyond expectations.
Being Mobile you will be scheduled to work at each of our client's locations. You will be able to adapt, demonstrate agility, and seamlessly adopt and deliver site specific processes, support to cover absences across any Guest Services role, provide resilience and help make our service exceptional.
1. To ensure all visitors are appraised of emergency evacuation procedures and made aware of where to enter and leave the Client's premises by way of the designated access points
2. To positively identify all visitors and contractors before granting access and checking them in
3. To be highly visible, always available and the “go to” person for queries
4. To be immaculately groomed, approachable, and helpful always
5. To always deliver the Signature brand standard experience
6. To handle special requests including preferences for colleague's and visitor's time on site, as well as show intuition and empathy in all kinds of situations
Main Duties
Experience:
7. Operate under a “How Can I Help” mindset
8. Deliver an experience that is professional, friendly and attentive always
9. To anticipate the needs of visitors and colleagues
10. To proactively look out for building issues, ensuing a swift resolution
11. Proactively manage queues, striving to make the arrival or departure process as efficient as possible
12. Greet and acknowledge all visitors and colleagues in the lobby areas as they arrive/depart/pass by, ensuring they receive exceptional service
13. Always conduct oneself in a professional manner, adhering to established standards of conduct, department procedures and policies
Person Specification
14. Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
15. Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
16. Must be highly proficient in Outlook, Word, Teams, and Chrome
17. Essential to be able to process large volume of queries across multiple platforms
18. Core skills required: Accountability and responsibility, personal organisation, prioritisation, initiative, engaging with the customer, communication, adaptability, attention to detail
Health and Safety Responsibilites
19. Follow Group and company policies and procedures at all times.
20. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
21. Use all work equipment and personal PPE properly and in accordance with training received.
22. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .