Job Description
We are looking for a FUN, PASSIONATE & EXTROVERTED Meeting & Events Executive who wants to join our FANTASTIC TEAM at a VIBRANT central London Hotel! We have 312 bedrooms and 17 meeting rooms, including the Shaw Theatre.
You will assist the Meetings & Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies-providing excellent customer service at all times to all customers.
In this role, you will assist in planning and executing meetings, events and conferences for up to 446 guests, from start to finish.
You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.
This role requires proven record of accomplishment in event management.
Responsibilities:
* Respond to enquiries from agents/clients within time limit and in a professional manner
* Practice efficient and effective yield management in line with guidelines
* Promote special offers where appropriate and maximize each and every sales opportunity
* Prepare contracts and ensure maximum conversion of all business taken in the diary
* Ensure all business is chased and departmental guidelines are followed
* To conduct show-rounds for existing bookings and for new clients
* Ensure client receives a detailed event order in advance of their event
* Greet client on arrival to the hotel at the start of their function and maintain a presence throughout the event
* Resolve any client disputes and complaints in a professional manner and within guidelines issued
* Ensure accounting procedures are adhered to at all times – obtain prepayments, reconcile and check final invoices and send to the client within 48hours of departure. Any account queries are to be dealt with within 48 hours
* Maintain strong market awareness through competitor site inspections
* Achieving individual weekly targets
Qualifications
Key Skills and Behaviours required:
- Organisation and time management skills
- Strong communication skills both written and verbal
- Administration and problem solving skills
- Ability to work to deadlines
- Customer focused
- Attention to detail
- Driven towards maximising sales and meeting departmental budgets
- Use of OPERA Cloud and Delphi system is essential
You must have previous Meetings & Events experience in a conference hotel or venue
Additional Information
Benefits
-Two complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Free meals on duty and access to hotel Gym
- Up to 33 days of annual leave per annum
Salary: £36,037 per annum
The successful candidate must already have eligibility to work in the UK