Duties & Responsibilities • Carry out preventative maintenance of electronic security systems • Carry out reactive fault investigation and repairs of electronic security systems • To provide reliable, quality support to our customers at all times • To have a professional telephone and face to face manor • Assist clients and regional team with technical issues either on the phone or face to face • Have a flexible approach to working hours when required Skills & Experience • Must have a high level of experience of our industry • Excellent technical knowledge of security systems • Have a systematic/logical approach to tasks & problems • Ensure all tasks are carried out quickly & efficiently • Be presentable in person and in vehicle and tools • Excellent communication and organisational skills • Be aware of and responsible for the equipment required to complete the necessary works including emergency van stock. • Understand the need for precise completion of paperwork records of jobs and full use of PDA device. • Have a polite but assertive telephone manor • Good knowledge of London and the home counties postcodes • Good customer service skills ability to motivate staff & colleagues and lead by example • The ability to think laterally and "out of the box" • Prompt and consistent time keeping Package • Paid door to door travel for Engineers. • Wellness & Employee Assistance Programme (EAP) • Perkbox access to a huge range of free perks and discounts • Regular One 2 One Check-Ins with Line Manager • Continued Professional Development & Ongoing Training • 25 Day Holiday Plus Bank Holidays Increasing to 35 Days ( 1 Day Extra Per Annum To 30 Days & A Further 5 Days After 10 Years ) • Flexible & Remote Working Where Possible • Company Culture That Promotes Work Life Balance • Access To Mental Health Care Support • Salary Sacrifice Pension Scheme • Childcare Voucher Scheme • Max 3 Year Old Company Vehicle • Death in service