Location: The Imperial Torquay is a magnificent 19th Century 152-bedroom Victorian four-star hotel, and offers breath taking sea views, plus a host of leisure facilities, making it fun and picturesque location to work in.
Just a short walk from the main train station and town centre, the hotel is really accessible for our employees.
Some staff car parking is available on site, as is free use of all the hotel's leisure facilities, including our gym and swimming pools.
Send us a Whatsapp message with FAMILYFIRST to +44 7782 822774 to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)
Come and join our team as a day time porter and let your passion and personality shine
Our culture is important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.
As a Day porter Assistant you will keep all front of house areas gleaming, ready to welcome our wonderful guests and assist them where possible.
We welcome applications from candidates with no experience, as this role is all about personality and attitude, we can teach you the rest.
Main tasks and responsibilities:
Develop a close working relationship with all departments, colleagues and managers to ensure all guest expectations are met.
Welcome all guests where possible at the front door and ensure all expectations are met and exceeded, including assisting with luggage, room shows, and hotel orientation.
Develop relationships with regular guests to maximise sales opportunities and generate future business.
Make a lasting personable impression at the welcome and farewell stages.
To aim to achieve 100% customer satisfaction whilst assuring the achievement of profitability targets. To ensure that you on putting the customer first and that Company Standards of Service are met and exceeded daily.
Work to the standard operational procedures at all times. Ensure you understand the importance of attention to detail.
Ensure guest luggage is taken care of and left luggage procedures are strictly adhered to.
Work/life, or as it should be called life/work balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks:
1. Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
2. Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
3. Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
4. We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
5. We sustain you physically too, meals when you are on duty are free.
6. To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
7. We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
8. We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.