Meraki Talent is looking for a Membership Onboarding Coordinator, to join a global professional body based in Grantham.
Looking for someone with previous exposure working in a Membership/Professional Body or Educational/training environment. With strong customer services skills managing the membership lifecycle from queries to renewal process.
Membership Onboarding responsibilities:
* Coordinate and manage the membership onboarding process, ensuring new members are set up accurately and efficiently.
* Administer subscription processes and renewals, including monitoring deadlines and member status.
* Maintain accurate member records by updating the CRM system with new registrations and changes to member details.
* Prepare reports and updates for the Senior Leadership Team (SLT) as required.
* Act as the main point of contact for subscription and membership queries, providing clear and timely responses.
* Carry out due diligence checks in line with organisational and regulatory requirements.
* Work closely with the Finance team to resolve queries relating to payments, invoices, and reconciliations.
Person Specification:
* Strong organisational and administrative skills with excellent attention to detail.
* Confident using CRM systems and Microsoft Office (or similar platforms).
* Excellent communication skills and a customer-focused approach.
* Experience in a membership, professional body, or similar environment is desirable.
* Able to manage multiple priorities and meet deadlines.