Our Mission
Happy, healthy pets, make for happy, healthy people.
We aim to strengthen the unique bond between pets and their parents through our innovative products and services, enabled by brilliant colleagues who embody our values of performance, exploration, togetherness, and sustainability.
This is an exciting opportunity for a Digital Business Analyst to join a small team of Business Analysts in a period of significant change and growth for the organisation with significant focus on partner onboarding and large-scale customer data migrations. In your role, you will apply best practice business analysis techniques and work with stakeholders across the business and IT in order to document requirements to a level that enables effective development and testing of agreed changes.
Key Responsibilities
* Facilitate scoping and business priority-setting for change initiatives of varying size and complexity.
* Select the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source.
* Discover and analyse requirements for fitness for purpose as well as adhering to business objectives and consistency, challenging positively as appropriate.
* Obtain formal agreement of scope and requirements from stakeholders and establish a baseline on which delivery of a solution can commence.
* Use industry standard modelling and analysis tools, giving special consideration to system impact.
* Manage requests for changes to base-lined requirements, estimate the effort for changes, and identify the impact requirements of scenarios as well as the required end position.
* Ensure clear communication of requirements to both technical and business audiences.
* Work closely with development teams to document technical requirements and solutions.
* Utilise both Agile and Waterfall methodologies.
* Carry out any other task associated with the role as reasonably requested.
Successful Candidates Will Have
* Ability to analyse and understand brand specific digital journeys, systems, interfaces, and data.
* Capability to give an overview/storytelling with data.
* Experience in process modelling for digital transformation.
* Understanding/Ability to create UI/UX Mock Ups.
* Document Digital Customer Journeys.
* Business Analyst experience and of documenting requirements in a formalised method.
* Demonstrable experience in workshop facilitation.
* Ability to confidently engage with stakeholders at all levels.
* Good customer facing/analytical skills to extract requirements and process details from a large number of users around the business and partners.
* Experience in working with large scale data (ideally customer) migrations.
* Good communication skills, verbal and written.
* Experience of both Waterfall and Agile delivery methodologies.
* Strong problem-solving and analytical skills.
* Working experience of JIRA for requirements capture, test tracking/defect management and reporting.
* Detailed understanding of Azure DevOps including a good understanding of the underlying structure and setup.
* Understanding of technical solutions.
* Financial Services or Insurance experience.
* Familiarity with programming languages such as SQL, Python, Java.
* Experience of working on projects of a regulatory nature.
* Experience in launching new partners, including external client interaction.
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