Overview
Tesco is hiring a Customer Delivery Driver for the Horsham Extra location, Broadbridge Heath, England, United Kingdom.
Salary starts from £13.35 per hour and increases to £14.56 per hour for stores inside the M25. Additional payments may apply depending on location. New colleagues are offered a minimum of 16 guaranteed hours per week; opportunities for fewer hours (minimum 12) are also available.
The role involves not only driving but also customer-facing service as the face of Tesco on the road. Availability windows are provided so contracted hours can be scheduled with 3 weeks’ notice. Flexibility is welcomed if advertised times are not exact matches.
Be part of a business that values customers and delivers great service with a smile.
Responsibilities
* Deliver your portion of the customer shopping trip, ensuring the van and trays are clean and tidy.
* Leave the customer’s back yard clean and clear of rubbish; pick up litter as you see it.
* Wash trays as part of the tray wash process.
* Load the van, check the van for roadworthiness, and deliver within the customer’s time slot.
* Communicate changes to orders (including substitutions) and offer refunds when appropriate.
* Handle products and deliveries with care as if they were your own.
* Explain substitutions to customers and ensure they are not charged more than necessary.
* Call customers before arriving if early and contact the store if running late by 30 minutes or more.
You will need
* Build relationships with colleagues to create a positive team environment.
* Be warm and welcoming in interactions with customers and colleagues, understanding customer needs and showing appreciation.
* Respond quickly to changing customer needs and adapt to store changes.
* Be energetic and driven to exceed expectations while balancing home and work life.
* Share ideas with your Manager and colleagues to improve the store for customers.
* Hold a valid UK/EU/EEA Driving licence (Full or Automatic) for at least 12 months with no more than 3 penalty points.
What’s in it for you?
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank Holidays).
* Flexible working from day one.
* Colleague discounts (e.g., Cardholder benefits) and other wellbeing and family support options.
* Free wellbeing resources, life cover, pension with employer contributions, and options for additional benefits and networks.
* Uniform provided and policies to support you for all life moments.
About Us
Our vision at Tesco is to become every customer's favourite way to shop, through serving customers, communities and the planet a little better every day. Tesco is committed to diversity, equity and inclusion and aims to create an inclusive recruitment process. Flexible working is welcome, and support is provided for various life situations.
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