Location: Portsmouth, Hampshire
Category: BMW - Portsmouth (SBP)
Vacancy Type: Permanent/Full Time
Salary: £26,000 - £35,000 OTE, Competitive (Uncapped)
Job Summary
Snows Motor Group, an AM Top 50 automotive retailer with 20 brands across 54 franchises, is seeking a Senior Service Advisor for our BMW dealership in Portsmouth. We pride ourselves on delivering exceptional service to customers and manufacturing partners.
Your Role
As a Senior Service Advisor, you will be the primary contact for customers needing vehicle advice, servicing, and repairs. Your responsibilities include managing communication between the workshop and customers and ensuring excellent customer service.
Key Responsibilities
* Lead EVHC upselling and meet sales and completion targets.
* Promote Bumper to all customers; support colleagues with knowledge gaps.
* Maintain customer records and follow-up systems.
* Provide accurate estimates and communicate work status to customers.
* Ensure efficient and profitable workshop operations.
* Monitor workshop progress; inform reception of delays or issues.
* Perform service operations in line with company policies.
* Advise technicians on mechanical and diagnostic queries.
* Complete service documentation and vehicle preparation.
* Ensure warranty work is documented and customer-approved.
* Follow warranty procedures for new and used vehicles.
* Complete defect and quality control reports accurately.
* Advise staff on warranty and goodwill procedures.
Candidate Requirements
* Excellent interpersonal skills and customer-facing experience.
* Organized, with the ability to meet deadlines.
* Quick learner with strong response skills.
* Adaptable, detail-oriented, and diligent.
* Computer and web literate.
* Full clean driving license.
* Experience in retail automotive service preferred.
Benefits
* Competitive salary and bonus scheme with company car.
* Comprehensive training and support.
* 30 days holiday plus additional days for long service.
* Discounts on MOTs, services, and parts.
* Referral and customer introduction bonuses.
* Life assurance and pension scheme.
* Employee assistance program.
* Opportunities for growth and development.
* Optional tools, insurance, company car, and uncapped earnings potential.
This advert remains open until filled. Early applications are encouraged. Only shortlisted candidates will be contacted. If you do not hear within 2 weeks, consider your application unsuccessful.
**Consent Note**: By submitting your application, you consent to Snows sharing your CV within the group for suitable roles and contacting you regarding employment opportunities. Your data will not be shared outside the group or used for unrelated purposes.
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