Senior Manager Restaurants & QSR Department: QSR Employment Type: Permanent
Full Time Location: Bognor Regis Description About the Role We're on the lookout for a dynamic Senior Manager for our Restaurants & Quick Serve offering, to lead our fast-paced food venues at Butlin's Bognor Regis.
Overseeing outlets including big names like Burger King, Papa John's, Subway, Costa, and Chopstix and our own brand restaurants such as Firehouse, The Diner, ice cream & waffle parlour, fish & chip takeaway and traditional pub, you'll take charge of daily operations, team management, and brand standards.
This is a key senior role where you'll inspire a team of Venue and Shift Managers, ensuring exceptional guest experiences while keeping a close eye on performance, costs, and team development.
You'll use data and feedback to drive improvement, manage rotas and budgets, and work closely with resort leadership to plan ahead and meet guest demand.
With a priority focus on ensuring our guests have an amazing experience with us every time, you will motivate your team to deliver the highest standards, using market data, trends, and feedback to improve and develop standards consistently across the department.
We're looking for someone with solid leadership experience in hospitality or retail F&B, who thrives in a hands-on role, can balance financial targets with service excellence, and is passionate about leading high-performing teams.
You will manage your budget closely, driving your team to deliver KPIs based on sales and costs in line with our business plan and reviewing this regularly to identify areas of opportunity and risk.
This will also involve working closely with our Operational Teams to project guest demand and team requirements accordingly.
About You We are looking for a passionate leader with exceptional knowledge and solid experience of leading multiple restaurants, fast food or quick service operations with a genuine passion for delivering outstanding guest experiences.
You should thrive on motivating and developing large teams, creating an environment where people feel supported and inspired.
Strong financial acumen is essential; you'll be adept at managing budgets, P&L, and using data and feedback to drive continuous improvement.
You will always have the financials in mind but will balance this with keeping our guest experience at the heart of your decisions.
You should have excellent communication skills, a proactive mindset, be confident engaging with teams at all levels and a true love for hospitality complete the profile.