SCUK Data Analyst ( Month FTC)Country: United Kingdom
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the United Kingdom. We are pleased to share that we are currently looking for a Data Analyst to join the Data Access and Commissions Operations Team on a -month Fixed Term Contract, working a minimum of days a week in the Redhill office.
Reporting to the Data Access and Commissions Oversight Manager, you will be responsible for developing and maintaining standardised automated processes compliant with data governance requirements across SCUK’s Operation, which is key to ensuring business as usual KPI’s can be measured by leadership teams and that ongoing change is supported by meaningful and analysed data.
You will also be tasked with conducting regular, in-depth analysis of data to identify trends, forecast for the future and proactively identify areas for improvement ultimately supporting leadership teams to make informed decisions, and the continuous improvement of customer experience and service performance should be at the heart of day-to-day practice.
Responsibilities will include:
Personal:
1. Managing and adapting in a busy, pressurised and frequently changing environment maintaining a confident and consistent approach
2. Building effective strong working relationships with a wide range of stakeholders with ability to manage expectations/ mediate between stakeholders with competing priorities
3. Communicating, presenting and influencing at all levels paired with excellent written and interpersonal communication skills
4. Planning and organising own workload and ensuring that this is completed to a high standard
5. Proactive approach towards self-development and maintains commitment in working towards team and company objectives
Data:
6. Explaining complex formulas and ways of working to non-technical colleagues often foreseeing requirements prior to being requested (Regulatory changes/Media attention etc)
7. Employs a “rapid response service” to take care of quick fire and simple business questions
8. Directs and promotes a standardised approach to data best practices, to encourage greater coherency and robust assurance
9. Defines, creates and maintains the data required for ad-hoc and regular reporting as well as dashboards needed for programme delivery and/or portfolio-level decision making
10. Has a proven grasp of data structure and databases alongside a demonstrable understanding of Commercial Data
11. Develop strong methodologies and clearly defined processes
12. Handle large volumes of data using experience/knowledge of SAS, SQL Server and Business Objects
13. Promotes sound governance and works in line with control frameworks to ensure data is of the highest accuracy, traceable and streamlined, including creating and updating procedure guides to evidence how tools and reports function
Regulation:
14. Excellent understanding of regulatory requirements specifically surrounding Consumer Duty and GDPR ensuring solutions align to our commitment to set high standards in order to achieve good customer outcomes
15. Understanding of the Financial Conduct Authority’s investigation into motor finance commission
16. Deal with, or escalate identified risks in relation to SCUK UK risk policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework
We’re looking for someone who has:
17. Good analytical, problem solving and conceptual skills to develop methodologies/processes
18. An enthusiastic and driven individual evidenced by a proven track record
19. Previous experience using BI tools like Tableau, Power BI, or QlikView for data visualisation and analysis
20. Strong, working knowledge of Microsoft Excel for data manipulation (Index, Match, VBA, complex formulas)
21. Experience of implementing suitable control mechanisms to prevent occurrence or re-occurrence of data quality issues
22. A strong understanding of data security and compliance standards to protect the integrity and confidentiality of data
23. Technical Writing skills – with a natural skill to convey complex data findings to non-technical stakeholders in a clear and understandable manner (this must include Technical Writing ability to create accurate product and service documentation)
24. Attention to detail and strong time management skills
25. Analytics experience/qualification
26. Excellent communication skills with the ability to communicate with and present to both internal and external stakeholders across all levels
Desirable skills, but not essential:
27. Management Experience/Previous Project Management experience
28. Demonstrates accountability and showcases sound ownership of reporting related activities.
29. Experience with Power Query / Power Automate
30. Experience with Python or equivalent
31. Advanced knowledge, database interrogation & programming skills (relational database, advance select queries, indexes, and constraints)
We have a range of benefits available which include:
32. Competitive salary of £, - £, (dependent on experience)
33. days holiday per annum, plus bank holidays
34. Annual bonus based on personal and company performance
35. £ flexible benefit allowance
36. Generous pension contributions
37. Employee assistance programme
38. Sharesave scheme
39. Gym passes at a reduced rate for, gyms, leisure centres etc
Other things you need to know:
The working hours for this role are hours per week across :-:, with at least three working days in the Redhill, Surrey office
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
Should you want to be considered for part time hours, please let us know and we can assess your requirements.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.