Job Description Field Service Engineer Location: Field-Based – UK & Ireland Hours - Full-Time, Permanent Salary – DOE Job Overview: Our client is seeking a proactive and technically skilled Field Service Engineer to join their UK and Ireland service team. This field-based role involves providing high-quality technical support for a wide range of equipment used in laboratory and research environments. The successful candidate will perform planned preventive maintenance, reactive repairs, installation, commissioning, and end-user training, ensuring consistent service delivery that meets both company standards and customer expectations. Key Responsibilities: -Attend customer sites as scheduled, always ensuring punctuality and professionalism. - Carry out Planned Preventive Maintenance (PPM), breakdowns, and repairs according to defined standards and safety procedures. -Support installation and commissioning of new systems, ensuring equipment is set up to provide long-term reliable operation. -Deliver end-user training and demonstrations to ensure effective and safe equipment use. -Accurately complete and submit job reports and service documentation using an electronic job management system. -Communicate clearly and effectively with internal teams, including the helpdesk and customer service departments. -Foster positive customer relationships, representing the company’s values and identifying potential business opportunities. -Maintain tools, van stock, and shared equipment to agreed standards. -Actively participate in training and development initiatives to enhance technical knowledge and customer service skills. -Contribute to departmental meetings, forums, and improvement projects to support team development and operational excellence. The ideal candidate will… Essential: -Proven experience in a field service or technical support role -Strong mechanical and electrical diagnostic skills -Excellent communication and customer-facing abilities -IT proficiency, particularly in using job management or CRM systems -Full UK driving licence -Willingness to travel across the UK and Ireland, with occasional overnight stays Desirable: -Knowledge of ISO quality standards or service accreditation frameworks -Technical qualifications (e.g., HNC/HND, NVQ Level 3, or equivalent in engineering disciplines) What our client can offer: -Competitive salary and benefits package -Company vehicle, tools, and equipment -Ongoing training and development opportunities -A collaborative and supportive work environment -Opportunities to contribute to meaningful research and healthcare advancements through technical service excellence