Bank Concierge
Caledonia House, 28a Edinburgh Way, Thetford, IP24 1DS
GBP 12.39 per hour
Hours as and when required
Turn everyday moments into something meaningful
We're proud to be recognised as the 2025 Housing with Care Employer of the Year : and we're excited to welcome a new Concierge to our vibrant homelessness service at Caledonia House, Thetford.
You'll be part of a compassionate, community:focused team supporting people experiencing homelessness, that puts people first : every single day. BeYourBest is more than a hashtag : it's our commitment to helping our people grow, thrive, and feel valued. We'll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.
As a not:for:profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.
Your role
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Be the first point of contact for customer queries and support
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Build positive relationships and help customers develop life skills
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Respond calmly to emergencies or challenging situations
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Ensure the service is secure and provide excellent customer care
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Carry out health and safety checks and keep customer notes up to date
Your skills
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Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse
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Ability to stay calm and professional under pressure
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Strong communication skills and a friendly approach
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Confident using IT systems
Your rewards
You deserve more than the basics. That's why, alongside 33 days' annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we've created a package to help you thrive:
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A variety of online discounts and rewards from major retailers
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Health and well:being plans
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A wide range of learning and development opportunities
Some rewards are subject to a qualifying period or other criteria : visit our website for more information.
Ready to BeYourBest?
Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it's like to work with us? Discover our values, culture, and real stories from our teams at sanctuary:supported:living/jobs or follow us on socials.
Before you apply
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We can only accept applications from individuals with the right to work in the UK.
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All roles require safeguarding and pre:employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
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Internal candidates should apply via their internal careers account.
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We may close this advert early, so please apply as soon as possible.
Inclusion is one of our core values
. We're committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt