Our client are a leader in the creation of high-tech solutions for the eCommerce and Logistics market space. They provide a multi-carrier solution to small and large businesses alike, providing a single point of contact and a simple Customer focused delivery solution. They provide accurate and up to date tracking of all parcels, manage all questions and queries and seamlessly handle claims for missing and damaged goods. Their solution has helped many retailers reach customers across the UK and worldwide that were previously out of their reach.
Role Description
An Account Manager who has overall responsibility for managing the collaborative relationships with their mid-tier customers. They are responsible for developing relationships and retaining their customers; connecting with key business executives and stakeholders and scheduling regular business review meetings with customers.
The role of an Account Manager is field based looking after customers based in the Midlands. The expectation is to visit the customer base 2/3 days on the road: they can use our clients offices or their home, so it's home and field based.
You will initially have a base of around 30-40 customers, with new business accounts being handed over within their postcode/geographical area.
The total value of accounts does vary, but the territory currently has an annual spend of between £3 million and £5 million.
Main areas of responsibi...