Job Overview As a Progress Chaser (Discharge and Flow Coordinator) in the Emergency Department, you will play a key role in supporting the smooth and timely flow of patients through their unscheduled care journey. Acting as the central point of coordination, you’ll monitor patient progress, chase diagnostic results, and liaise with clinical and administrative teams to help progress each patient's care and support critical performance targets. This is a fast-paced, people-focused role that requires excellent communication, organisation, and problem-solving skills. If you thrive under pressure and want to make a real impact on patient care, this could be the perfect opportunity for you. Main duties of the job Monitor patient flow to help meet the 4-hour ED target and 15-minute ambulance handover time. Chase test results and coordinate diagnostics (e.g. X-rays, CT scans, pathology). Liaise with wards and site teams to support timely admissions and bed availability. Update ED systems (Patient First) and discharge records accurately. Arrange patient transport and support swabbing processes for admissions. Respond to enquiries from internal teams and external contacts (e.g. GPs, ambulance service, relatives). Support reception and admin tasks as needed, including during major incidents. Act as a super user for the ED computer system and assist with shift cover coordination. Working for our organisation At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on. We are proud to be in the top 20 best hospitals to work for in the country. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool! We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research. Detailed Job Description And Main Responsibilities Please find attached to the vacancy a detailed person specification and job description for further information about this role. Person specification Essential and desirable Essential criteria Education to GCSE standard to include English, or equivalent Knowledge of patient administration systems. IT Literate, confidence and experience working across Teams/Excel, Word Desirable criteria NVQ Level 3 or working towards this. Experience within the NHS or similar healthcare setting. Essential and Desirable Essential criteria Demonstrate ability to learn new skills e.g. evidence of previous study Pro-active and takes responsibility Desirable criteria Experience managing difficult or challenging situations. Experience within the NHS or similar healthcare setting. Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Application numbers This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered. Documents to download ED Progress Chaser (PDF, 408.4KB) Join the RUH (PDF, 1.1MB) Further details / informal visits contact Name James Edward Smith Job title ED Administration Manager Email address james.smith114@nhs.net Telephone number 01225 821855 Additional information N/A