This post will be a pivotal part of a team providing skilled and efficient infrastructure support to West Suffolk Council and its partners. Your main role will be to contribute to the design, specification, procurement and ongoing support of the council's IT infrastructure. This will include developing, maintaining, supporting and optimising key functional areas, particularly server and storage infrastructure, network infrastructure, MS365 cloud services, voice telephony and video conferencing services.
You will need an expert level knowledge in one of more of the key functional areas; server and storage infrastructure, network infrastructure, MS365 cloud services, voice telephony and video conferencing services. You will also require excellent analytical and organisational skills. Effective communication skills are essential, together with a strong customer centric approach, the ability to prioritise a busy workload and work as part of a team.
What you will need:
* Be able to execute small to medium size IT infrastructure projects with minimal supervision.
* To be able to work unsupervised to conduct complex and critical updates out of hours that could affect all users on the network if not properly planned and executed.
* Ensure maximum availability of the IT infrastructure for the council's staff and users of its online services. This includes appropriate planning of upgrades and new components to minimise downtime.
* Provide a point of technical escalation for problems that first and second line staff are unable to resolve.
* To help manage all infrastructure hardware and equipment and security solutions in collaboration with the Infrastructure Manager and other engineers as required.
* Collaborate with the customer support team leader to resolve calls and mitigate end-user issues.
Why work for us? Our benefits include:
* Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
* Generous pension scheme – contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 26%
* Life assurance – a payment of three times your annual salary
* flexible working options to enable work/life balance
* agile working - ability to work in the office and from home
* access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
* Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
* Rail and bus staff discounts
* A range of Health and Wellbeing initiatives including an employee assistance programme
* Discounted membership at Abbeycroft Leisure centres
* A culture of learning inspiring staff to focus on continuous learning
* Modern office accommodation
For more information:
For an informal discussion and further information please contact James Wager, IT Infrastructure and Cyber Security Manager by email to
Closing date: Monday 13 October 2025
Interview date: Friday 24 October 2025
West Suffolk Council has been rated in the top 10 councils for climate action and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2030.