• Work with the Control Centre Managers & Performance Director to develop a high-performance culture • Supporting day to day service control strategies through roadside/area controller teams. • Service improvement investigation, recommendation, and implementation. • Lead communication initiatives to improve staff awareness of route performance issues. • Development and implementation of new innovative technologies to improve all aspects of route performance & reporting. • To work closely with the Route Analyst to deliver on route performance forecasts and targets • Improve processes and develop efficiencies • Staff development and training. • Crisis Management (Gold Control) in line with Business Continuity plan. • Deliver the best outcome for London’s passengers and business outcomes. • Cover colleagues when absent and when required to ensure adequate coverage. • Required to monitor onsite performance and ability for progression. • Collate Bus Running Records (BRR) on a daily and location basis, clarifying EWT scores and liaising with Performance team. • Ensure that the Roadside team is effectively managed over a 7-day period. Kn o w l e dg e a n d s k i ll s • Knowledge of TfL Bus control processes • TfL Bus network and Bus Action Plan • Detailed knowledge of the area route networks & garages • Staff management of diverse teams • Health & Safety compliance S u cces s c ri t e r i a • Exceed Minimum Performance Standard for all operated TfL routes. • Meet budget expectations for staff costs and QIC revenue. • Successful internal and external audits • Maintain a cooperative relationship with Transport for London (NCC and Station Controllers) • Support Commercial Team peers to win new contracts and operate them effectively above internal and external targets