Hours of work will be Monday to Friday 8:00am – 5:30pm This position will be based at our facility in Biggleswade on the new Stratton Business Park. Responsibilities will include: 1. Inbound and outbound calls to customers and our Internal Branches. 2. Processing customer’s website placed orders 3. Processing internal Branch placed orders 4. Conversing with customers via on-line chat and e-mail 5. Tracking orders and liaising with all our courier networks 6. Assisting customers when using our website, placing orders etc. 7. General office / customer service duties Skills, Knowledge, Qualification and Experience 1. Computer literate 2. Previous experience in an office-based Customer Services environment is essential. 3. Previous customer telephone & email experience would be preferred. 4. Strong work ethic and initiative 5. Enjoy working with people and be able to work as part of a team. Full training will be provided internally on our own in-house computer systems