Derby Road Practice has a vacancy for a compassionate care navigation supervisor, on a part-time basis for 20 hours a week, working Thursday 08:00-18:30 and Friday 08:00-18:30. Flexibility is crucial to accommodate training, holidays and occasional sickness. Duties will include; Ensure the smooth day to day running of the care navigation team. Receive and assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Ensure the care navigation team is motivated, to monitor the quality of the work being completed and be able to provide guidance and support to the team to improve standards where required. Be an approachable member of the practice team, and seek to resolve issues that arise where possible, escalating to line managers where appropriate. Assist the Practice Management Team in managing patient complaints. Communicate with the patient as and when required to try and resolve patient complaints where possible. Work with the Reception Team Lead to ensure the coordination of the care navigation rota and arrange cover for absences. Support the induction and training of new care navigators. Be a point of contact for the care navigation team to report sickness absences. For further information, please see job description attached. If successful, please note, the interview panel will consist of a minimum of 2 people. Shortlisting will be on 17th June 2026 with interviews held the week commencing 22nd June 2026. About the Candidate The successful candidate should have the following qualifications, skills and experience; Educated to GCSE or equivalent, English and Maths Grade A-C (or equivalent) Experience of working in a healthcare environment One year’s experience in busy customer service or reception environment. Experience of working in a team Basic computer skills including email, spreadsheets, word processing Good interpersonal/organisational skills Good communications skills, face to face and over the telephone and in writing Ability to deal appropriately with difficult situations and work under pressure, including being able to remain calm when dealing with conflict About Us Derby Road has 2 sites, based in the heart of Ipswich, l ooking after over 18,700 patients. With close travel links to the beautiful Suffolk countryside and the Suffolk coast, we are part of Suffolk Primary Care, a group of 8 GP practices across Suffolk. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.