Zunoma are a world leading security printing company based in Eastbourne. We use innovative and technological solutions across several sectors including Government, retail, education, local authorities and financial institutions and offer a range of security print features to combat forgery and counterfeiting.
Zunoma serves customers worldwide and we are proud of our reputation as a responsible, reputable and experienced supplier.
What we Offer:
* Competitive Basic Salary
* Employee benefits including 25 days annual leave, Private Healthcare, Employee Assistance Programme and Cycle to Work Scheme.
* Contribution towards relevant courses/studies after successful probation.
Position Overview:
Based at the office in Hampden Park, Eastbourne.
We are looking for an Order Coordinator to join a dedicated friendly and knowledgeable Projects team based in Eastbourne. You will have the opportunity to hone and develop your customer service, project management and analytical skills and play a crucial role in ensuring that customers receive a great experience during the project delivery stage right through to completion. This will include tasks such as:
* Processing Sales Orders – Documenting all sales, ordering and processing of sales orders.
* Manage Orders/Manage Projects – Ensure that internal departments are provided with the relevant and up to date information to ensure customer orders are dealt with effectively and to minimise delays.
* Internal Communication – Keep all stakeholders up to date on the progress of projects, time frames and proactively communicate with all parties to minimise delays.
* Customer Service – Keeping customers up to date regarding their orders and responding to customer queries.
* Estimating – Understand costs and compile estimates and quotes for customers as well as advising on timeframes to complete projects.
* Shipments – Ensuring all domestic and international shipments are completed.
* Troubleshooting – Ensure that any customer concerns are dealt with effectively.
* External Queries – Be the first point of contact for external enquiries.
* Update Systems – Update internal CRM system in a timely manner to ensure information is current and accurate.
* Customer Meetings – Attend where appropriate and participate in internal planning/production meetings.
* Customer Feedback – Proactively obtain customer feedback and make suggestions on improvements to processes and procedures to drive success.
Skills/Experience We Are Looking For:
* Have strong interpersonal and communication skills and can build great relationships with colleagues and customers.
* Have brilliant numeracy and analytical skills.
* Have great attention to detail and are highly organised.
* Think innovatively and who like to make improvements to processes.
* Thrive in a fast-paced environment and have a ‘can do’ attitude.
* Are team players and enjoy getting involved in activities using interpersonal, literacy and numeracy skills.
* Enjoy seeing a task through to completion and are passionate about receiving great customer feedback.
Not Essential, But It Would Be Great If You Have:
* Experience with producing estimates and quotes (print estimating would be an advantage but is not essential).
* Knowledge of Agile/Lean manufacturing OR have worked in a manufacturing setting.
* An understanding of quality control and complaints processes.
* Studied a subject related to Project Management or have undertaken any Project Management qualifications.
This is a role where you can really develop in a range of different skills and pathways, opening doors to further opportunities.
Seniority Level
Entry level
Employment Type
Full-time
Industries
Printing Services
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