Sales & Reservations Manager
đź“Ť West London (Office Based)
đź’° Up to ÂŁ40,000 + Commission
Search has partnered with a growing serviced apartment operator in West London to appoint a Sales & Reservations Manager. This is a hands‑on, commercially focused role responsible for converting enquiries into confirmed bookings, strengthening relationships with agents and corporate partners, and driving occupancy and revenue across a portfolio of short‑stay apartments.
The position would suit someone organised, proactive and commercially minded, with a strong focus on follow‑up and closing opportunities.
Key Responsibilities
* Manage and grow relationships with OTAs, relocation agents and corporate travel bookers
* Proactively contact prospective and previous guests to secure bookings (phone, email, WhatsApp)
* Ensure all inbound enquiries are tracked, followed up and converted where possible
* Work closely with marketing to support campaigns that drive bookings and repeat stays
* Maintain accurate booking information and correct channel categorisation
* Review and optimise online listings across major booking platforms
* Collaborate with revenue and guest services teams to maximise pricing, availability and minimum stay strategy
* Support B2B outreach including newsletters, LinkedIn activity and apartment viewings
* Provide regular reporting on performance, pipeline activity and market trends
Candidate Profile
* Minimum 2 years' experience in a similar sales or reservations role (hospitality or serviced apartments preferred)
* Proven ability to achieve revenue targets
* Strong communication and negotiation skills
* Comfortable working in a fast‑paced, changing environment
* Experience using RMS or similar property management systems
* Highly organised with strong attention to detail
Salary is up to ÂŁ40,000 plus commission, with clear opportunity for progression within a growing business.
For further information, please apply or get in touch directly.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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