Overview
Building Manager
Role Purpose: Optimise the commercial viability and performance of the property through the implementation of quality operational and fiscal management, marketing, customer care and management of risk. Contribute to the asset performance through the implementation of specific objectives and initiatives set out in the asset and business plans. The property is a large premises located in Canary Wharf. The successful candidate will be part of a site team of three and will be an essential asset to the property, colleagues, clients and occupiers.
Key Responsibilities
* People
o Conduct regular performance reviews with the team, including setting and reviewing objectives and development plans. Ensure performance management processes are implemented in a timely manner where relevant.
o Identify and implement plans to develop the team, including succession planning and training activities.
o Recruit and select employees to ensure the team structure and capability meet current and future needs and the achievement of budget and business plan targets.
o Ensure adherence to policies, processes and procedures across the property.
* Commerciality
o Manage and operate the property as a commercial business venture in accordance with the agreed Asset strategy.
o Create and implement a business plan and strategic direction in line with the Clients' overall business objectives.
o Develop and maintain a positive image of the building in its location, ensuring that it aligns with the Asset Management Strategy.
o Implement and support Brand values where appropriate.
o Develop a premier properties approach to the management of the property.
o Implement recommendations from customer feedback provided through the premier properties annual customer survey.
o Explore opportunities to enable the Centre to provide superior service to occupiers, e.g. consistent and visible occupier liaison.
o Explore and generate new business opportunities/channels to increase the commercial performance of the property.
o Maintain up-to-date knowledge of market practices and legislation affecting centre management; adopt a proactive approach to changing market conditions.
o Oversee tenant alterations: appraise requests, approve as appropriate, and ensure works comply with consent granted.
o Oversee delivery of an agreed marketing strategy and liaise with tenants/merchant associations as required.
o Monitor competition activity and significant planning applications affecting the Centre.
o Encourage positive local press and media coverage; act as local spokesperson as required.
o Participate in local community matters through local chambers of trade and relevant bodies.
o Inform surveying colleagues of local/regional economy, transportation and planning issues affecting the Centre.
o Draft, control and report service charge budget and expenditure for the site(s) in accordance with KPIs and the RICS Service Charge Code.
* Compliance
o Tender and place contracts for services; manage contracts against KPIs; procure in line with company policy.
o Monitor site activities, report and take action as appropriate.
o Conduct regular inspections of the building fabric and take appropriate action.
o Work with stakeholders and external consultants on maintenance and repair programmes.
o Compile and maintain records relating to the site(s); e.g., asset register, plans, plant testing.
o Be responsible for Health and Safety compliance on site and maintenance of related records and the Meridian system.
o Be responsible for Environmental management on site, in compliance with CBREMS/client policies.
o Be aware of and ensure compliance with CBRE Sustainability standards; set and implement an appropriate CSR strategy for the Centre.
o Maintain Disaster Recovery and Major Incident Management Plan; brief occupiers and team on evacuation and procedures; comply with internal procedures in major incidents.
o Liaise with local authorities as appropriate.
* Quality Control
o Develop effective working relationships with tenants and manage operational queries efficiently.
o Chair tenant meetings where relevant and participate in individual and group sessions.
o Proactively manage risk and address insurance issues on site.
o Ensure the property achieves the KPIs set by the client in conjunction with other stakeholders.
o Manage major work programmes on site as liaison point for all parties involved.
o Produce regular reports to the operational team as required.
o Develop and foster a partnership approach with occupiers through regular liaison and tenant/merchant association meetings to drive sales and optimise performance; provide feedback on tenant performance.
o Produce occupier welcome packs and guides; include shopfitting and fit-out design, operational issues and centre rules for new occupiers, assignees and sub-lessees.
o Liaise with local authorities as appropriate.
o Promote customer loyalty by delivering high standards of customer facilities, services and bespoke initiatives; encourage repeat visits and increase dwell time and spend.
* Other
o Any other duties as directed by your Line Manager.
Person Specification/Requirements
* Proven track record of developing and effectively managing a team.
* Experience of delivering financial targets.
* Proven ability to understand and interpret the local market environment and formulate business development plans accordingly.
* Able to work with a broad spectrum of internal and external contacts.
* Proven track record in large property, centre or retail management or a service-driven environment.
* IOSH (NEBOSH preferred).
* Up-to-date knowledge of legislation relating to property management.
* Able to build and maintain client relationships as well as other parts of the wider team.
* Understand the client's investment objectives.
* Able to build and maintain tenant/customer relationships.
* Able to build and maintain supplier relationships.
* Apply the principles of service charge management to ensure compliance with regulatory and procedural requirements.
* Be able to specify services, tender contracts and select service providers.
* Know and apply legislation relating to Health and Safety, Environmental protection, Insurance related to buildings and FSA regulations, and TUPE.
* Understand and apply procedures relating to work activities.
* Proficient with IT tools (Word, Excel, databases) and CBRE IT applications.
* Able to delegate, supervise and develop junior team members; work collaboratively within a team.
* Desired competencies: Analytical Thinking, Commercial Awareness, Customer Focus, Decision Making, People Development, Planning and Organising, Team Working.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
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