As an Innovation and Service Designer, you will be joining the UK Digital Services team within our Enabling Functions. Our purpose as a team is to engage with and co-create consumer-grade digital experiences for our own employees so that they feel supported and inspired by the firm. In this role, you will be responsible for driving the early phases of our product development lifecycle. You will shape and recommend new digital products and services that positively impact employees and deliver business value.You will also play a vital role in the design of service support models for our existing portfolio of digital products as they transition from MVP to scale.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte?
It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .
Connect to your opportunity
You will work alongside a talented team of Business Analysts, UX Designers, Product Managers, Solution Architects, Developers and Quality Engineers to shape, test and validate new products and services that are there to create a better experience for our 20,000+ UK Deloitte employees. Your approach will be agile and iterative, using Design Thinking to facilitate innovation and identify opportunities.
* You will have an interest in data and AI, understand product/service systems and be able to think within a service and brand context.
* You will be able to design concepts and contribute to the design of apps, tools, websites, and interactive experiences.
* You are curious, creative, and resourceful and have good problem-solving skills.
* Deep understanding of the design-thinking methodology and practical knowledge of human-centred design
* Ability to plan, run and execute research autonomously.
* Strong listening, leadership, communication and influencing skills.
* Self-directed nature and confidence in navigating ambiguity.
* Strategic thinker who is value-driven (outcomes over solutions).
* Experienced in shaping a product vision and value proposition
* Ideally would have experience in leading low and mid-weight service designers
Connect to your skills and professional experience
Product and Service Design
* Product design with a service mindset/lens.
* Understanding the context and bringing the team on a journey.
* Comfortable using pragmatic not purist design approaches.
* Mapping and blueprinting, service design.
* Contributing creatively by suggesting approaches and ideas.
* Providing a critical voice in ideation, pushing things forward and developing concepts to fit with client strategies or business goals.
Context and strategy
* Be able to look at the big picture by piecing together different pieces of research, prototyping, and business knowledge or understanding, for product or service development, for design teams, for clients and the design practice.
* Understanding business goals and shaping the strategy of a product.
* Making sure our work is user centered.
* Representing the human voice in conversations about technology and what it might do.
* Focusing on experience and service and helping others do so.
* Researching and sense-making (drawing on sociology, philosophy, etc, to inform your work)
* Providing a critical voice in research design and synthesis.
Sense-making and storytelling!
* Sense-making - finding ways to give structure and meaning to large amounts of data/input.
* Crafting stories and narratives for clients.
Stakeholder management and team-leading
* Stakeholder management and translation, presenting.
* Sharing and communicating with teams, internally and with stakeholders.
* Establishing and refreshing the team’s opportunity roadmap based on research around employee needs, external trends, and business priorities.
* Establishing relationships with the business community and partnering with key business stakeholders in the early discovery stages.
* Managing stakeholders; influencing and shaping stakeholders’ objectives. Working with senior leaders to support a future vision and priorities.
* Facilitating workshops (such as business ambition workshops, research playbacks, user journey, ideation workshops etc.) with business stakeholders, employees, and colleagues.
* Synthesizing and framing research into meaningful insights. Sharing employee needs through storytelling artefacts, including journey maps and personas.
* Working closely with the Product Manager to shape the product proposition, including the product vision, key objectives, and MVP definition.
* Managing the discovery process along with the PM and sharing progress with program leadership.
* People management of service designer(s) and researcher(s)
* Coaching junior members of the team as well as members of the organisation about the value of human-centered design.
* Developing commercial models that the cost/benefit of the solutions that we bring to life through our work.
* Experience using AI tools in Service Design approaches
Connect to your business - Enabling Functions
Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.
Technology and Digital Services
From architecture and delivery of new IT systems to IT risk and security, we manage the relationships between the business and our Technology and Digital Services teams. We also help with the delivery of day-to-day operational technology and digital support to the rest of the business.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues
"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career." -Jim, Enabling Functions
Our hybrid working policy
You’ll be based in Bristol, Cardiff and Manchester with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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