Senior hire controller

Senior Hire Controller
London
Salary: Up to £45,000 DOE

NEOS Engineering are working with a leading specialist equipment hire business who are looking to appoint an experienced Senior Hire Controller to join their London operation.

This is an excellent opportunity for an experienced hire professional who is looking to take ownership of a busy hire desk, manage key customer relationships, and play a senior role within a successful equipment rental operation.

The business provides specialist equipment hire solutions to customers across the construction, civil engineering, and infrastructure sectors, supporting projects with a wide range of machinery, attachments, and associated services. They pride themselves on delivering a reliable, responsive service through strong operational support and technical expertise.

The Role:

Taking ownership of the day-to-day running of the hire desk
Managing customer accounts from initial enquiry through to off-hire
Producing quotations, processing orders, and maximising hire opportunities
Building and maintaining strong relationships with key customers
Coordinating equipment availability, transport, deliveries, and collections
Liaising with depots, engineers, drivers, and operational teams
Supporting junior members of the hire desk team
Monitoring hire performance, utilisation, and customer satisfaction
Ensuring accurate administration and compliance across all hire activity
The Person:

Proven experience within plant hire, equipment rental, tool hire, or a similar environment
Strong knowledge of hire desk processes and customer management
Confident handling high-value accounts and commercial conversations
Organised with excellent attention to detail and the ability to prioritise workload
A proactive approach with the ability to identify opportunities and drive results
Comfortable working in a fast-paced operational environment
Desirable:

Previous Senior Hire Controller, Hire Manager, or Hire Desk Supervisor experience
Knowledge of construction equipment, attachments, or heavy plant
Experience mentoring or supporting a hire desk team
Strong commercial awareness and customer service focus
The Package:

Salary up to £45,000 depending on experience
Monday–Friday working pattern
Opportunity to join an established specialist equipment hire business
Long-term career progression within a growing organisation
Supportive and professional working environment
If you’re an experienced Hire Controller, Senior Hire Controller, Hire Desk Supervisor, or Rental Controller looking for a step up in London, apply today for a confidential conversation with NEOS Engineering