Job summary An exciting opportunity has arisen for a Band 3 Housekeeper to join the friendly and motivated team on Ffrancon Ward. This role is integral to supporting the smooth running of the clinical environment and maintaining high standards of patient care. The post holder will undertake a range of non-clinical duties, including ordering and managing ward stock, completing routine audits, and supporting compliance with ward standards. The Housekeeper will work closely with the Nurse in Charge and Ward Manager to escalate concerns, provide feedback to staff, and contribute to a safe, clean, and well-organised ward environment. The successful candidate will be proactive, organised, and able to work effectively both independently and as part of a multidisciplinary team, with excellent communication and IT skills. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Main duties of the job Welcome, receive and direct patients, relatives and visitors to the ward, liaising with the multidisciplinary team as appropriate. Support the nurse in charge by co-ordinating non-clinical aspects of the ward environment, ensuring visitors and relatives are dealt with promptly, sensitively and with empathy. Provide general information to patients and visitors, ensuring clear and professional communication at all times. Receive and relay messages effectively, maintaining strict confidentiality. Handle minor concerns or complaints, taking appropriate action and escalating to senior staff when required. Maintain awareness of current standards, including food hygiene, infection prevention and control, and waste segregation procedures, ensuring compliance at ward level. Support the Ward Manager in maintaining ward accreditation accurate records, ward including monitoring compliance with Mandatory Training requirements where appropriate. Assist the Ward Manager in reviewing and implementing changes to local policies and procedures. Contribute to the ordering, stocking and monitoring of ward supplies and equipment, ensuring efficient and cost-effective use of resources. Promote a clean, safe and organised ward environment, supporting high standards of patient care and experience About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications Essential Relevant NVQ 2 Desirable Willing to work towards NVQ level 3 NVQ level 3 Experience Essential Demonstrate competence at working at band 3 level Desirable Previous experience of undertaking a Housekeeper role Knowledge Essential Understanding of hospital environment Basic knowledge of needs of patients and their relatives Person Specification Qualifications Essential Relevant NVQ 2 Desirable Willing to work towards NVQ level 3 NVQ level 3 Experience Essential Demonstrate competence at working at band 3 level Desirable Previous experience of undertaking a Housekeeper role Knowledge Essential Understanding of hospital environment Basic knowledge of needs of patients and their relatives Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.. Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.. Employer details Employer name Betsi Cadwaladr University Health Board Address Ysbyty Gwynedd Penrhosgarnedd Bangor LL57 2PW United Kingdom Employer's website