1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
We have an opportunity available for a Technical Author to join our Technical team in Hindley Green, Wigan on a full time, permanent basis. In this role you will produce high-quality product documentation, including product instruction manuals, installation guides and troubleshooting guides.
Whats in it for you?
As our Technical Author you will receive a competitive salary plus fantastic benefits including;
* 33 days annual leave per year (including bank holidays) plus an extra day off for your birthday!
* Hybrid flexible working (Tuesday & Wednesdays office in Hindley Green, Wigan)
* Contributory Pension scheme
* Employee discounts on electrical appliances
* Cash health care plan
* Enhanced Maternity/Paternity leave
* Cycle to work scheme
* Life Cover (Death in Service Payments)
Your key responsibilities as our Technical Author will be to;
* Produce high-quality product documentation, including product instruction manuals, warning sheets, warning labels, installation guides, online help, release notes, and troubleshooting guides.
* Translate instruction manuals into multiple languages using AI and/or translation companies.
* Organise and structure content to meet the needs of various audiences, including both technical and non-technical users.
* Maintain and update existing documentation in line with product updates and releases.
* Participate in product development meetings and process to stay informed on new features, changes and contribute to product improvements.
* Ensure documentation adheres to the companys style guide and industry best practices.
* Help maintain and edit Product Information Management (PIM) system
* Create and contribute to knowledge base articles, internal training and training materials. With specific focus on training materials and for our internal Customer Engagement team.
* Help create, edit and update Product Service Manuals
* Help with spare part management (consumable and engineering spare part): spare part identification, spare part set up and initial order request.
* Conduct peer reviews and edit content created by others for clarity, grammar, and accuracy.
Our ideal Technical Author will have the following skills and experience;
* At least 2 years technical experience
* Educated to degree standard,
* Must be computer literate.
* Excellent written and verbal communication skills.
* Strong attention to detail and organizational skills.
* Ability to quickly grasp complex technical concepts and translate them into easily understandable content.
* Experience with documentation tools and version control.
About Us
Product Care Group is a privately owned, dynamic business, focused on providing home appliance solutions to retailers, consumers and business to business customers. We take care of the complete supply chain from product sourcing and factory management to home delivery and everything in between.
If this Technical Author sounds like the opportunity for then please click Apply today wed love to hear from you!
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Marketing, Public Relations, and Writing/Editing
* Industries
Online Audio and Video Media
Referrals increase your chances of interviewing at Product Care Limited by 2x
Get notified about new Technical Author jobs in Greater Manchester, England, United Kingdom.
Technical Author (multiple roles and seniority levels)
Manchester, England, United Kingdom 7 months ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 2 months ago
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr