Technical support : 2nd line : Temporary
Location :Eastleigh / Southampton (Hybrid)
Hours :
Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 : 23:00 Current shifts: 7:00am : 7:00pm 8:00am : 8:00pm 9:00am : 9:00pm Duration: This is an ongoing position
Salary : GBP 27000: pro rata
Dynamite Recruitment is supporting, a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis.
This is an immediate start opportunity for someone with strong technical support line who thrives in a fast:paced, customer:focused environment.
You will provide second:line support for the clients POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world:class customer experience.
Key Responsibilities
Respond to customer queries via calls, emails, and web portal Investigate and resolve technical issues, escalating when necessary Log and manage cases from start to finish, maintaining clear documentation Contribute to knowledge base updates and team knowledge sharing Collaborate with internal and global support teams Participate in continuous improvement initiatives Required Skills and Experience
18 months :2+ years experience in technical helpdesk/support Strong customer service and communication skills Experience with Windows operating systems and basic networking Analytical and problem:solving abilities Ability to work effectively in a high:paced team environment Desirable
Experience with SQL / database management Knowledge of payment systems or retail operations Additional language skills (Spanish or French) Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment